1. What is Lumierlo’s return policy? We offer a 30-day return policy. You have 30 days from the date of delivery to return the product for a full refund or exchange. The product must be unused, in its original packaging, and in the same condition as when it was delivered.

2. How do I initiate a return? To start a return, please contact our customer support team at support@lumierlo.com with your order number and reason for return. We will provide you with a return authorization number and the return shipping address.

3. Who covers the return shipping costs? If the return is due to a defective or incorrect product, we will cover the shipping costs. Otherwise, the customer is responsible for the return shipping costs.

4. How long does it take to process a refund? Once we receive and inspect your returned item, we will process your refund within 2-3 days. Refunds will be credited to the original payment method, and you will receive an email confirmation once the refund is processed.

5. What should I do if I receive a damaged or defective product? If your product arrives damaged or defective, please contact us at support@lumierlo.com within 48 hours of receiving the item. We will arrange for a replacement or a full refund, including shipping costs.

6. Can international customers return products? Yes, international customers can return products, but they are responsible for all shipping costs, including any customs or duties fees. We recommend using a tracked shipping method for international returns.

7. Can I cancel my order? If you need to cancel your order, please contact us as soon as possible at support@lumierlo.com. If the order has not been shipped, we will issue a full refund. If the order has already been shipped, you will need to initiate a return once you receive the product.

8. What payment methods does Lumierlo accept? We accept the following payment methods:

Visa, Mastercard, American Express (AMEX)

Apple Pay, Google Pay, Shop Pay

All transactions are processed in Australian Dollars (AUD).

9. When is my payment charged? Payments are charged at the time of purchase. After placing an order, you will receive an email confirmation with your order details.

10. What should I do if my payment fails? If your payment fails, please check with your bank or payment provider before attempting another transaction. If the issue persists, contact our support team at support@lumierlo.com.

11. How does Lumierlo ensure payment security? We use industry-standard encryption and fraud detection systems to protect customer transactions. If our system detects suspicious activity, we may request additional verification before processing the order.

12. Are taxes included in the prices? Prices displayed on our website are in AUD and may be subject to applicable taxes at checkout. Any additional fees related to currency conversion or bank processing are determined by your payment provider.

13. How long does it take to process a refund for cancellations or returns? Refunds for eligible cancellations or returns are processed within 10 business days to the original payment method.

14. How can I contact Lumierlo’s customer support? You can reach us through the following channels:

+61385942226